কল্যাণী পৌরসভা : পরিবেশে নিমজ্জিত মনন ও চিন্তন
কল্যাণী পৌরসভা : পরিবেশে নিমজ্জিত মনন ও চিন্তন
Kalyani Municipality provides various online booking and application services to citizens through its official online portal. These services may include Hall Booking, Picnic Spot Booking, Cremation Services, Water Pipe/Water Connection Services, and other services introduced by the Municipality from time to time.
Please read the following Cancellation & Refund Policy carefully before making any online booking or payment.
An online booking or service request submitted through the Kalyani Municipality portal shall be considered confirmed only after successful submission and, wherever applicable, successful payment of the prescribed fees.
Cancellation of a booking/service request shall be subject to the rules and conditions applicable to the particular service.
A user may request cancellation of a booking or service request, wherever cancellation is permitted for that particular service. Cancellation requests must be submitted through the prescribed online/offline procedure within the applicable cancellation period. Any refund, if applicable, shall be processed according to the cancellation and refund rules applicable to the respective service. Registration fees, processing fees, convenience charges, payment gateway charges, or other non-refundable charges may not be eligible for refund, wherever applicable. Once a service has been availed, completed, or processed beyond the permissible cancellation stage, cancellation and refund may not be allowed.
For online hall/community hall booking:
Cancellation shall be permitted only within the period prescribed by Kalyani Municipality. Refund eligibility shall depend upon the date of cancellation and the applicable municipal rules. Any applicable administrative, processing, or payment gateway charges may be deducted from the refundable amount. Once the booking date has passed, or the facility has been utilized, no cancellation or refund shall ordinarily be permitted.
For online picnic spot booking:
Cancellation shall be subject to the cancellation rules applicable to the particular picnic spot/facility. Refund, if applicable, shall depend on the time and date of cancellation. No refund may be provided for failure to use the facility due to personal reasons, late arrival, or non-attendance, unless otherwise specified by the Municipality. In case the picnic spot is closed by the Municipality due to administrative reasons, maintenance, public safety, natural calamity, or other circumstances beyond the control of the Municipality, the Municipality may provide a refund or alternative arrangement as deemed appropriate.
For online cremation-related services:
Cancellation shall be governed by the applicable rules and procedures of Kalyani Municipality and the concerned crematorium. Where the service has already been provided or the cremation process has commenced/completed, cancellation or refund shall generally not be applicable. Any refund, where permissible, shall be considered on a case-by-case basis in accordance with applicable municipal rules.
For water pipe, water connection, or related online applications:
Submission of an application does not automatically guarantee approval or completion of the requested service. Application/processing fees, inspection charges, connection charges, or other prescribed fees shall be subject to the applicable municipal rules. If an application is rejected due to non-fulfilment of eligibility requirements or other regulatory reasons, the refundability of any amount paid shall be determined according to the applicable rules. Once work or service provision has commenced, cancellation may not be permitted or may be subject to applicable charges.
Kalyani Municipality may cancel or modify a booking/service in circumstances including, but not limited to:
Administrative or operational requirements
Maintenance or repair work
Unavailability of the facility
Public safety or security concerns
Government orders or statutory requirements
Natural calamities or unforeseen circumstances
Incorrect or incomplete information provided by the applicant
Violation of applicable rules and regulations
Any other circumstance where cancellation is considered necessary in the public interest
Where a booking is cancelled by the Municipality, the applicant shall be informed through the contact details provided during the booking/application process, wherever practicable.
Where a refund is approved:
The refundable amount shall be determined according to the applicable rules of the concerned service. Refunds shall normally be made through the original payment method or by such other method as determined by Kalyani Municipality. The time required for the refund to reflect in the applicant's bank account may depend on the payment gateway, bank, or financial institution. Payment gateway charges, transaction charges, convenience fees, or other applicable deductions may be non-refundable. The decision of Kalyani Municipality regarding refund eligibility shall be subject to applicable municipal rules and regulations.
If an amount is debited from the applicant's bank account but the booking/service request is not successfully completed due to a technical or payment-related issue, the applicant should retain the transaction/reference details and contact Kalyani Municipality through the designated support channel.
Where the transaction is confirmed as unsuccessful and the amount has been received by the payment system, the amount may be refunded according to the applicable payment gateway and banking procedures.
In case of duplicate payment for the same booking or service, the applicant should contact the Municipality with the relevant transaction details. After verification, any eligible duplicate amount may be refunded in accordance with the applicable rules.
Before making any payment, applicants are advised to carefully check all booking and service details. Once payment has been successfully completed, cancellation or refund may not always be possible.
The cancellation and refund rules may vary depending on the nature of the service. The specific terms displayed on the respective booking/service page shall prevail wherever they differ from this general policy.
For cancellation, refund, failed transaction, or booking-related queries, applicants may contact:
Kalyani Municipality City Centre Complex. Kalyani, Nadia, Pin: 741235.Website: www.kalyanimunicipality.org
Email: info@kalyanimunicipality.org
Note: Applicants should provide their Booking ID / Application ID / Transaction ID while contacting the Municipality regarding any cancellation or refund.