• Call US: 033-25829570
  • E-mail: info@kalyanimunicipality.org
কল্যাণী পৌরসভা অনলাইন পিকনিক স্পট বুকিং চালু হয়েছে, আজই অনলাইন বুকিং করুন

কল্যাণী পৌরসভা : পরিবেশে নিমজ্জিত মনন ও চিন্তন

Privacy Policy

Privacy Policy for kalyani municipality

This privacy policy (“Privacy Policy”) is in the context of and to govern the access and usage of the C2KM (Connect to KM) mobile application and web portal kalyanimunicipality.org,an initiative of Kalyani Municipality, Kalyani, Nadia (Government Body). Government of West Bengal in public interest. This Privacy Policy describes and determines how C2KM (Connect 2 KM) mobile application and web portal kalyanimunicipality.org, handle and/ or deal with your (referred to as You or Your or User) personal and usage information, in accordance with the applicable laws of India (hereinafter collectively referred to as “Personal Information”). The C2KM (Connect to KM) mobile application and web portal kalyanimunicipality.org, C2KM or Connect 2 KM app is initiated by the Kalyani Municipality, Design & Developed by Unicorn Animation, in an attempt to serve the people of Kalyani, inform them and listen to their grievances. This app will help the citizens to communicate directly with the respective municipal departments related to any query or grievance. To help citizens connect and communicate in a better way, the UI of the app is built with easy accessibility features. Connect 2 KM is available in Bengali, Hindi and English, to help the diverse population of the city communicate freely without any linguistic barrier. kalyanimunicipality.org, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://kalyanimunicipality.org and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Info@kalyanimunicipality.org

This Privacy Policy applies only to our online activities and is valid for visitors to our website and C2KM App available in app store with regards to the information that they shared and/or collect in kalyanimunicipality.org. This policy is not applicable to any information collected offline or via channels other than this website and C2KM App.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Through our website and App you are asked to provide additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

What all types of information are collected from you?

Your personal, educational, demographic, location, device and other similar information may be collected. The information collected by us shall depend on the services being used by you and may vary from time to time which will be informed through changes in this policy. Completing your profile shall help us provide you better user experience such as pre-filling the forms with available information (which can be edited), providing service recommendation based on your personal information etc. Your usage details may be used for the necessary analytics purpose, to enhance your experience such as recommendations based on usage history, reminders for services getting due etc.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our service
  • Improve, personalize, and expand our service
  • Understand and analyze how you use our website and App
  • Develop new services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for promotional purposes
  • Send you emails
  • Find and prevent fraud

How do We handle/manage your Personal Information?

  • All your personal information shall be stored in encrypted form and shall only be shared with our registered Service Providers on the need basis to deliver the requested services
  • None of your Personal Information shall be shared with any other individual and/or any other parties without you express consent except that required by or under applicable laws.
  • Except for the purposes mentioned above, most of the collected Personal Information shall only be used for user categorization/classifications for the purposes of analytics
  • We collect, receive, possess, or store the Personal Information, to enable us to serve you effectively, and to enable us to provide more personalized and enhanced experience to you. If the terms of this Privacy Policy are not acceptable to you, please do not use our website and App and/ or the services provided through it.
  • We collect information such as Internet Protocol (IP) Addresses, Domain name, Browser type, Operating System, Date and Time of the visit, Pages visited, Referring URLs, IMEI/IMSI number, Device ID, location information, language settings, Handset Make & Model etc. However, no attempt is made to link these with the true identity of individuals visiting our website and App.
  • The website Portal uses cookies and these cookies are used to record current session information to improve the user experience of our website and to tailor it to your preference. However, no permanent cookies are used. Further You can control the cookies through your browser settings and use of other tools. The blocking of cookies may however result in non-continuance of the session. You are well advised to close your sessions after use to avoid possible misuse of cookies information.
  • We do not share/ disclose any information with any individual or organization (public or private) unless and until it is required by law or it is authorized by the account holder.
  • We allow you to review any information or content prior to submission with our registered Service Providers for service delivery.
  • We allow you to delete your account any time you wish. We will remove all your Personal Information from the system so that it is not visible and/or accessible from any regular operation. However, the Personal Information shall be retained in an encrypted manner for the purposes of legal requirements/ compliances for a minimum period of three years from the date of deletion/termination.

Log Files

kalyanimunicipality.org follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of kalyanimunicipality.org.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on kalyanimunicipality.org, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that kalyanimunicipality.org has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

kalyanimunicipality.org's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

kalyanimunicipality.org does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

In case of any grievances, you may send your complaints for redressal to: Info@kalyanimunicipality.org